Terms of Service

Who we are

These terms are between you and VCS by K.D. Vassiliou Group Limited (HE 483401, VAT CY60255800V), trading as Vassiliou Cleaning Solutions, of Parthenonos 1, Geri, Nicosia 2202, Cyprus. By booking a service with us, online or by phone, you agree to these terms.

Our services

We provide on-site cleaning of mattresses, sofas, leather furniture, baby items and vehicle interiors at your home, business or vehicle location across Cyprus, using biodegradable, low-toxicity products.

Bookings and confirmation

A booking is confirmed once we send you a confirmation by email or phone, whether you booked through our website or by calling us directly. Please check the details on your confirmation and let us know immediately if anything is wrong.

Quotes and pricing

Prices shown online or quoted over the phone are estimates given as a range, based on the information you provide. The final price is confirmed once our technician has inspected the item, material or vehicle on site, as condition, size, soiling and fabric type all affect the work involved. We will always let you know the confirmed price before starting work. All service prices include VAT at 19%.

Payment

Payment is due on completion of the service unless we have agreed to invoice you. Where we issue an invoice, it is payable within 30 days of the invoice date. All invoices are issued in line with Cyprus VAT requirements.

Cancellations and rescheduling

You can cancel or reschedule a booking free of charge by contacting us with reasonable notice. Cancellations made with very little notice, or repeated no-shows, may be subject to a call-out charge to cover the technician’s time and travel.

Your responsibilities

As the customer, you agree to:

• Provide safe and reasonable access to the premises or vehicle at the agreed time
• Tell us in advance about delicate, antique or non-standard materials so we can treat them appropriately
• Remove or point out valuables and fragile items near the work area
• Provide accurate contact and address details when booking

Liability

We take care to treat every item appropriately, but some pre-existing conditions (such as old stains, worn fabric or prior water damage) cannot always be fully removed or may be revealed during cleaning. Our liability for any loss or damage arising from the service is limited to the value of the service provided, except where liability cannot be limited under Cyprus law (for example, for death or personal injury caused by our negligence).

Shop orders and delivery

Products bought through our online shop are sold by VCS by K.D. Vassiliou Group Limited at the address above. Prices shown in the shop include VAT at 19%. Placing an order is an offer to buy; the contract is formed when we send you an order confirmation by email.

You choose how to receive your order at checkout:

• Collection — free, from Parthenonos 1, Geri, Nicosia 2202. We call you when the order is ready.
• Akis Express to your door — €3 flat, whatever the order weighs or costs.
• Akis Express to a pickup point— €3 flat, collected from the courier’s pickup point of your choice.

Courier deliveries normally arrive within 2–3 business days of our confirmation. We deliver within the areas of the Republic of Cyprus under the effective control of the Government. Delivery times are estimates, not guarantees; if something is going to take materially longer we will tell you and you may cancel for a full refund. Risk in the goods passes to you when you or someone you nominate takes delivery of them.

Paying for a shop order

All shop prices are in euro (€) and include VAT at 19%. The price you see at checkout is the price you pay — the delivery charge, where one applies, is shown as its own line before you confirm, and we add nothing after that.

At checkout you choose how to settle: cash on delivery or collection, card in person on delivery or collection, or bank transfer against the details we send with your confirmation. Payment is due when you receive the goods, or within 7 days of the confirmation if you are paying by transfer. Goods remain our property until they are paid for in full.

Cancelling an order

You can cancel a shop order at no cost, for any reason, at any time before it is dispatched or made ready for collection. Email [email protected] or call +357 97 693105 with your order number. If you have already paid, we refund you in full within 14 days, by the same means you paid.

Once an order has been dispatched it can no longer be cancelled this way, and the section below applies instead. Cancelling a booked cleaning serviceis covered by “Cancellations and rescheduling” above.

Returns and refunds

If you are buying as a consumer you have 14 days from the day you receive the goods to change your mind, without giving a reason. This is your right of withdrawal under EU consumer law as applied in Cyprus. Tell us within those 14 days by email at [email protected] or by phone on +357 97 693105, then send the goods back within 14 days of telling us.

• Goods must come back unused and in their original, unopened packaging. For hygiene and safety reasons we cannot accept cleaning chemicals whose seal has been broken, unless the product is faulty.
• You pay the cost of returning the goods to us, unless they are faulty, damaged or not what you ordered.
• We refund you within 14 days of receiving the goods back, using the same means of payment you used, and we do not charge a fee for the refund.
• If goods arrive faulty, damaged or incorrect, tell us within a reasonable time and we will collect them at our cost and replace them or refund you in full, including the original delivery charge.

Nothing here affects your statutory rights as a consumer under Cyprus and EU law. Refunds relating to our cleaning services rather than to goods are covered by our Refund Policy.

Complaints

If something has gone wrong, tell us first — most things are quickest to fix directly. Email [email protected] or call +357 97 693105 with your order or booking number and, where it helps, a photograph.

• We acknowledge every complaint within 2 business days.
• We aim to resolve it within 14 days, and will tell you if we need longer and why.
• We keep a record of complaints and of what was done about them, so a repeat problem is visible to us.

If we cannot settle it between us, you can take the matter to the Consumer Protection Service of the Cyprus Ministry of Energy, Commerce and Industry, or seek free advice from the European Consumer Centre Cyprus. Doing so does not affect your right to go to court.

Governing law

These terms are governed by the laws of the Republic of Cyprus, and any dispute will be subject to the exclusive jurisdiction of the Cyprus courts.

Changes to these terms

We may update these terms from time to time. The date at the top of this page shows when they were last revised.

Contact us

Questions about these terms can be sent to [email protected] or by phone on +357 97 693105.