Privacy Policy

Who we are

This policy is issued by VCS by K.D. Vassiliou Group Limited, a private company limited by shares (registration number HE 483401, VAT CY60255800V), trading as Vassiliou Cleaning Solutions (“VCS”, “we”, “us”), with its registered office at Parthenonos 1, Geri, Nicosia 2202, Cyprus. We provide on-site cleaning of mattresses, sofas, leather goods, baby items and vehicle interiors across Cyprus, taking bookings online and by phone, and sell cleaning products in our shop (Lefkados 7, Strovolos, 2020 Nicosia) and online.

Information we collect

When you book a service, request a quote or contact us, we collect:

• Your name, email address and phone number
• The service address where the work is carried out
• Details of the items or vehicle to be cleaned and any special instructions
• Your booking and order history, and any messages you send us
• Payment and invoicing details needed to issue a Cyprus VAT invoice or receipt

Why we use it

We use your information to:

• Schedule, confirm and carry out bookings
• Issue invoices and receipts and keep the accounting records Cyprus law requires
• Respond to enquiries and quote requests
• Send booking confirmations, reminders and service-related updates
• Improve our service and, where you have not opted out, tell you about offers

Legal basis for processing

We process your data on the basis of: performance of a contract (to deliver the service you booked), legal obligation (Cyprus VAT and accounting rules), and legitimate interest (running and improving the business). Where we send marketing communications outside of an existing booking relationship, we rely on your consent, which you may withdraw at any time.

How long we keep it

We keep booking and invoicing records for as long as Cyprus law requires: invoices, credit notes and the records behind them are kept for at least seven years (VAT General Regulations, K.D.P. 314/2001, regulation 22). Enquiry and contact-form messages that do not lead to a booking are kept only as long as needed to handle the enquiry, and are then deleted or anonymised.

Where it is kept

Our website and office system, and their backups, run on servers in the European Union (Hetzner, Germany and Finland). The till in our shop keeps a copy of the bookings from the last twelve months and the next two months — the customer’s name, phone number, email, the service address and notes — so staff can answer questions about a booking when the internet is down. That copy is refreshed from the office system and older bookings are removed from the till automatically.

Who we share it with

We do not sell your data. We share it only with service providers who help us run the business, under agreements that require them to protect it:

• Brevo — sends booking confirmations and other transactional emails on our behalf
• Hetzner — hosts the servers for our website, office system and backups, in the EU
• Cloudflare — provides content delivery and security for our website
• Our payment processor — handles card payments securely; we do not store full card details ourselves

Your rights

Under the GDPR, you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing, and to receive your data in a portable format. You can exercise any of these rights by emailing [email protected]. If you are not satisfied with our response, you may complain to the Office of the Commissioner for Personal Data Protection (Cyprus), the supervisory authority for data protection matters in Cyprus.

Cookies

Our website uses cookies, described in full in our Cookie Policy.

Changes to this policy

We may update this policy from time to time to reflect changes in our practices or the law. The date at the top of this page shows when it was last revised.

Contact us

Questions about this policy or your data can be sent to [email protected] or by phone on +357 97 693105.